No call
goes unanswered.
Answers calls, captures the customer's request and hands over to your team when a person is needed.
- Available 24/7
- Built for HVAC
- Handoff to employee
“My heating has stopped working completely.”
One call.
One clear service request.
While your team is working, customer requests are captured in a structured way and prepared for your service team.
- CALL
- CONVERSATION UNDERSTOOD
- INFORMATION CAPTURED
- SERVICE REQUEST
Your service team doesn't just receive a missed call – it receives the information it needs for the next step.
AI when it helps.
A person when needed.
Not every call needs an employee right away. The AI phone service takes the first intake and, based on your rules, decides how the call is routed on.
Your team doesn't have to take every call itself. It steps in where personal attention is truly needed.
The handover rules are set up individually for your business.
ROUTE 01 — AI HANDLES IT
- Maintenance request
- Callback request
- Contact details
- Appointment request
- General service request
SERVICE REQUEST
Structured and prepared for your service team
ROUTE 02 — HUMAN NEEDED
- Emergency
- Complex request
- Customer wants to speak to an employee
- Individual escalation rule
EMPLOYEE / EMERGENCY SERVICE
Your number. Your workflows. Our phone service.
The AI phone service is set up to fit your business – from answering calls to handing off to your team.
Your existing phone number can be kept in many setups.
The technical implementation is checked individually against your existing telephony.
CUSTOMER SERVICE
EMERGENCY SERVICE
CALENDAR
CRM / AUTOMATION
You don't have to learn new software.
You tell us how your business works.
We set up the phone service to fit your workflows.
- 01Understand workflows
- 02Set up phone service
- 03Test & optimise
Integrations are set up individually depending on your existing system.
See how a call becomes
a clear service request.
From the first ring to a structured request – and straight to an employee when needed.
“My heating isn't working.”
What would that sound like for your business?
We prepare the demo to fit your business.
Built for use
in a German business.
A phone service touches customer data and internal workflows. That's why the technical and organisational setup is coordinated individually with your business.
EU INFRASTRUCTURE
The voice infrastructure used can be operated with data processing and hosting within the EU.
DATA RETENTION
Retention and processing are configured to suit the respective use and your operational requirements.
HANDOVER RULES
You decide when a request is captured, passed on or handed to an employee.
FITTED TO YOUR WORKFLOWS
The phone service is adapted to your processes – not your business to new software.
Privacy is taken into account from the setup onwards.
The concrete configuration and required documentation are coordinated depending on the respective use.
More on privacyWe set up the phone service together with you and align conversation logic, handover rules and data processing with your business.
What would your
phone service sound like?
We prepare a personal demo tailored to your business – with typical customer requests, your workflows and the handover rules you want.
- Tailored to your business
- Test typical HVAC requests
- Experience AI + employee handoff
No obligation. We show you concretely how the phone service could be used in your business.
- Your business
- Typical calls
- Conversation logic
- Handover rules
- Your individual demo
Ready for your business.
The scope depends on call volume, routing and desired integrations. After the demo you receive a suitable offer for your business.